Press the Bluetooth button on the front of the CAMEO 4 so it turns blue.That should establish the CAMEO 4 USB connection and the machine's status should now be "Ready".Click the machine that says CAMEO (Available) and has a USB symbol next to it.Click the icon at the bottom to see the available machines.Launch the 'Current Version' of Silhouette Studio (must be V4.3.263 or higher).Out of Silhouette Studio then complete these steps in order: You continue to have trouble updating the firmware, power off the Silhouette CAMEO 4 and close OpenĬlick the CAMEO 4 machine next to the Bluetooth symbol that is listed as Ensure you computer has been paired with your CAMEO 4 as a new Bluetooth device. From the touch panel on the cutting machine, click the Bluetoothīutton. If you are trying to connect your CAMEO 4 by Bluetooth, disconnect the USBĬable. Remember, in the machine list "CAMEO (4)" doesn't necessarily mean that's your CAMEO 4 machine. There may be several machines listed there. The Send panel and click the small machine icon bottom at the bottom. If you are having trouble getting your Silhouette CAMEO 4 to connect by USB or Bluetooth in Silhouette Studio there are a few things you want to check.įirst, make sure you have updated your software to Silhouette Studio V4.3 or higher. Silhouette CAMEO 4 Won't Connect in Silhouette Studio It is only provided by way of information so you are aware of other potential options that may be available.1. NOTE: We cannot confirm or support this solution. This intermediary connection may in some cases resolve the connectivity issue. We have received reports from some customers who claim they can run the USB cable from the Silhouette machine into a USB 2.0 hub device, which is then connected to the computer. If connecting successfully, you can bypass this step in the on-screen instructions by holding down the CTRL key and Shift key, then clicking OK. You can see this in the SEND panel of the software. NOTE: If you receive a message that you need to connect your machine during the on-screen instructions, confirm that your machine connects successfully through Silhouette Studio. Follow the on-screen instructions to install the firmware update.Open the unzipped folder and select the 'Silhouette_Firmware_Update' program to run it.Power off and disconnect all cords and cables from the Portrait 1 machine.Unzip the folder by right-clicking and selecting 'extract all'. IMPORTANT: These steps must be completed on a PC computer that is either a) not running Windows 10 ( or above) or b) an alternate computer that allows a successful connection. To update your Portrait 1 firmware and resolve the connection issue: Unfortunately, there are no other workaround options for this issue. NOTE: If this process is not successful in resolving the connection issues with your machine, or if you are unable to continue with any of the steps listed above, please retry the steps from the beginning. Connect the Cameo 1 to the computer via USB cable.Please wait a few minutes until the LCD displays, "Write Finish." The update sequence will start automatically.Once 'Boot Ver1.00' is displayed on the LCD, release the buttons.While holding down these buttons, plug the power cord into the Cameo 1 machine.Press and hold down the left and right arrow keys at the same time.Place the SD card into the Cameo 1 machine's SD reader slot.Power off and disconnect all cords and cables from the Cameo 1 machine.There cannot be any other files or folders on the SD card. IMPORTANT: The SD card must be blank prior to saving this file onto the card. NOTE: The 'cc300.mhx' file may be in an unzipped 'cc300' folder that was created when you extracted the previous folder Save the extracted 'cc300.mhx' file onto a blank SD card.Select a destination on your computer where you want to extract the files.Unzip the 'cc300' folder by right-clicking and selecting 'extract all'.Click here to download and save the firmware file.If you do not have these, you will need to obtain them in order to proceed with this firmware update process below. A basic SD card with 2GB capacity or less, is required. IMPORTANT: These steps require a blank SD card and a compatible SD card reader for your computer. To update your Cameo 1 firmware and resolve the connection issue: While Silhouette is no longer able to officially support the connectivity of these older models with newer Windows operating systems, workaround options may be available below. All models older than those listed above.Modified on: Sun, 20 Nov, 2022 at 10:17 AMĭue to Microsoft updates, some older Silhouette cutting machine models may be unable to connect successfully via USB. Solution home Software & Apps Connectivity Silhouette Studio Can't Connect to Machine - Windows 10 (or higher) with Older Model
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